نوع مقاله : مقاله پژوهشی
نویسندگان
1 گروه مدیریت بازرگانی دانشکده علوم انسانی دانشگاه کیلان، رشت، ایران.
2 دانشیار گروه مدیریت بازرگانی دانشکده علوم انسانی دانشگاه کیلان، رشت، ایران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
aim: The most crucial challenge that important insurance organizations face, is the Know Your Customer (KYC) challenge. The present research described the importance of the KYC process in an organization,Therefore, it proposed Blockchain technology.
Research Methodology: This is qualitative research. It was carried out on the basis of actor-network theory. In accordance with the grounded theory, the perception of the interviewed participants was analyzed with respect to the manner, causes, strategies, basis, and consequences of application of Blockchain technology in an organization , which is a social insurance company, was selected together with another important state organization as a case study. The data were collected through complete observation and semi-structured interviews.(n=30 experts)
Findings: The process of implementing and replacing this technology with the current system encountered several intervening factors such as the management, adjustment of human resources, financial resources, extra-organizational actors, and organizational culture. These factors should be taken into considerable consideration in the process of application of the technology.
Conclusion: Blockchain technology (as the main network in theANT approach) enjoys unique features that can provide a desirable condition to verify the accuracy of the input and output data of the organization, especially in the field of the KYC process.
کلیدواژه‌ها [English]
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