Sciences and Techniques of Information Management - Articles List

Keywords = Knowledge Problems

Identifying Knowledge Problems of Call Center Process Based on Process Mining (Case Study: Water and Wastewater Organization Call Center of Tehran Province)

Volume 8, Issue 2, July 2022, Pages 115-144

10.22091/stim.2019.4128.1301

Mohammad Aghdasi; Zahra Kazemi; Mina Ranjbar fard

Sciences and Techniques of Information Management

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