Andishmand, A.M. (2018). Investigating the sociability of public libraries. Journal of Architecture, 2(8), 1-6. [in persian]
Butler, Y. (2000). Knowledge Management If Only You Knew What You Knew. Aust. Libr. J., 49(1), 31–43.
Castagna, F., Centobelli, P., Cerchione, R., Esposito, E., Oropallo, E. & Passaro, R. (2020). Customer Knowledge Management in SMEs Facing Digital Transformation. Sustainability, 12(9), 3899.
Chaithanapat, P. & Rakthin, S. (2020). Customer Knowledge Mangement in SMEs: Review and research agenda, KNOWLEDGE AND PROCESS MANAGEMENT, 28(1), 71-89.
Darvish, P. (2017). Investigating customer knowledge management in improving the organizational performance of higher education institutions: a case study. Master's thesis. Faculty of Management, Babol Institute of Higher Education. [in persian]
Fidel, P., Schlesinger W. & Emilo, E. (2018). EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND Customer Orientation on innovation Capacity and Marketing Results in SMEs: The mediating Role of Innovation orientation. International Journal of Innovation Management, 22(7). DOI: https://doi.org/10.1142/S136391961850055X
GhlichLi, B. & Rahimi, F. (2015). The effect of customer knowledge management and its dimensions on service quality and customer satisfaction. Journal of Business management perspective, 6(1), 135-164. [in persian]
Haider, S.A. & Kayani, U.N. (2020). The impact of customer knowledge management capability on project performance-mediating role of strategic agility. Journal of Knowledge Management, 25(2).
HajiKarimi, A.A. & Mansoriyan, T. (2012). Examining and explaining the role of customer knowledge management in improving organizational performance. Journal of Business Administration Research, 4(8), 75-92. [in persian]
Imani, M. (2019). The effect of customer knowledge management on customer relationship management through the mediation of customer value: a case study of Iran Khodro authorized dealers in Zanjan province. Master's thesis. Faculty of Management, Higher Labor Education Institute. [in persian]
Khosravi, A. & Hussin, A.R. (2018). Customer knowledge management antecedent factors: A systematic literature review. Knowledge and Process Management, 25(1), 12-30.
KohiRostami, M., Ghazizadeh, H. & Mori Bakhtiyari, N. (2019). The effect of communication skills of librarians of public libraries in Khuzestan province on the management of communication with patrons with the mediation of cultural intelligence. Journal of Library studies and information science, 26(2), 159- 178. [in persian]
Lucky, A.T. & Arowolo, O.B. (2019). Librarian And Customer Relationship Management (Lcrm) In Kogi State Polytechnic Library Lokoja. Noble International Journal of Business and Management Research, 3(11), 135-149.
Mahmodi, H., Dayani, M. & Parirokh, M. (2013). Analysis of the state of knowledge management in academic libraries (case study: libraries of Ferdowsi University and Mashhad Medical Sciences). Librarianship and information research paper, 3(2), 91-112. [in persian]
Malakoti Asl, N., Kafashan Khaki, M. & Parirokh, M. (2019). Assessing the status of customer knowledge management from the perspective of academic libraries: a case study of the information center and central library of Ferdowsi University of Mashhad. Journal of Studies in Library and information science, 26, 225-243.
DOI: 10.22055/SLIS.2019.28003.1555. [in persian]
Mehrzad, M. (2011). Investigating the key success factors of customer knowledge management in the field of consumer goods at Daya Company (P&G). Master's thesis. Mehr Alborz Institute of Higher Education, Faculty of Management. [in persian]
Migdadi, M.M. (2020). Knowledge management, customer relationship management and innovation capabilities. Journal of Business & Industrial Marketing, 36(10), 111-124.
Miri, A. & Ziyaii, S. (2018). Effective factors on the success of customer relationship management in the organization of libraries, museums and documents center of Astan Quds Razavi. Information research and public libraries, 24(2), 265-280. [in persian]
Muniz, E.C.L., Dandolini, G.A. & Biz, A.A. (2021). A Customer Knowledge Management Framework. Journal of Information & Knowledge Management, 20(03).
Nwachokor, I.M. & Okeke, I. (2020). Customer Relationship Management Practices among Librarians in Academic Libraries in Delta State. Library Philosophy and Practice. Available in: https://digitalcommons.unl.edu/libphilprac/4010/ Srikantaiah, T. & Koenig, M.E.D. (2000). Knowledge Management for the Information Professional. Information Today, Inc, 143 Old Marlton Pike Medford, NJ, United States.
RajabAli Bagloo, R. (2012). Customer knowledge management: an approach to integrate knowledge management and customer relationship management in libraries and information centers. Electronic publication of the Organization of Libraries and Museums and Astan Quds Razavi Document Center, 4(16-17), 1-16. [in persian]
Rakhshan, J. & Gheibi, B. (2015). An overview of the concept of knowledge management in the organization. In: International Conference on Management and Economics in the 21st Century. Tehran: Sarmad Institute of Karin Conference. [in persian]
Razavi, A, Taherkhani, L., Jalali, B. & Sohrabi, H. (2018). Investigation of customer relationship management in Tehran public libraries (2015). Research on Information research and public libraries,24(2), 281-303. [in persian]
Shayesteh, A., Jalilian, H. & Abotaleb, sh. (2017). Investigating the effect of customer knowledge management on the key success factors and performance of new product development in the field of defense industry. Journal of Management and innovation, 6(1), 135-164. [in persian]
Stokić, A., Stojanović, D., Bogdanović, Z., Despotović-Zrakić, M. & Radenković, B. (2019). Enhancing the customer relationship management in public libraries. Library hi tech., 37(2), 247-268. DOI: https://doi.org/10.1108/LHT-07-2017-0138
Wen, X., Wu, G., Kang, Q., Wang, L. & Zeng, J. (2020). A study on customer knowledge management, inbound open innovation and firm performance. Human Systems Management, 39(2), 183–195.
Zand, J.D., Keramati, A., Shakouri, F. & Noori, H. (2018). Assessing the impact of customer knowledge management on organizational performance. Knowledge and process Management, 25(4), 268-278. DOI: https://doi.org/10.1002/kpm.1585
Zareii, K. & Asadi, A.R. (2019). Investigating the relationship between knowledge management and customer relationship in insurance agencies in Razavi Khorasan province. Journal of Applied studies in management and development sciences, 4(3), 43-52. [in persian]