Document Type : Original Article
Professor / Islamic Azad University, Science and Research Branch of Tehran
Knowledge and information science
Objective: The purpose of this study is to analyze the research in the field of knowledge management in banks and financial institutions in order to understand the literature in this field, the axes of studies and different dimensions of knowledge management in banks and financial institutions and identify research gaps in this field at home and abroad. Is.
Method: The present study was conducted using the systematic review method. In order to conduct a systematic review, the 12 steps of Pettigrew and Robert have been followed.
Results: As a result of the analysis, the researches in this field were classified into 10 general axes. In addition, a summary of the important points and dimensions of knowledge management in banks and financial institutions based on original research selected from reputable scientific databases and sources was also provided.
Conclusion: The results of this study pave the way for researchers and while providing new contexts for research and identification of gaps, it also prevents duplicate studies in this area.