Assessing the maturity of business intelligence of academic libraries ; the design science approach

Document Type : Original Article

Authors

1 PhD Student - Information Technology Management - the Department of Management and Economics Tarbiat Modares University - Tehran - Iran.

2 Full Prof. in Information Technology Management - the Department of Management and Economics Tarbiat Modares University - Tehran - Iran.

3 Full Professor in Knowledge and information science-the Department of Management and Economics - Tarbiat Modares University-Tehran-Iran

4 Full Prof. in Management- Faculty of Management-University of Tehran-Tehran-Iran.

Abstract

The research, with the aim of evaluating the maturity of business intelligence in academic libraries, used the research method mixed(qualitative-quantitative) with the design science approach. In the qualitative step, in order to collect data, the Meta-synthesis of previous studies has been used. In order to make it practical, according to the capability maturity model, the research model was designed in five levels, initiated, repeatable, defined, managed and optimized. In the quantitative part, the data was collected through questionnaire and using fuzzy Delphi technique. The opinion of the experts about the dimensions and levels of the model was received and the necessary changes were applied according to their opinion. Then, with using a questionnaire, the presented model was evaluated in terms of accuracy, quality, usefulness and applicability. The presented model, which includes 4 categories, 16 dimensions and 72 indicators, was studied in University of Tehran libraries, and according to the results, it was in the second level of maturity in the categories of technology, organization and process, and in the third level of maturity in the category of human resources.

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Sciences and Techniques of Information Management

Articles in Press, Accepted Manuscript
Available Online from 05 December 2022

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