Abbasi Siahzadeh, A. (2015). Investigating the impact of customer knowledge management on the performance of Saderat Bank with an emphasis on the role of innovative services. Master of Management thesis. Islamic Azad University, Behshahr branch. [in persian]
Afriyie, S., Du, J. & Musah, A.-A.I. (2019). Innovation and marketing performance of SME in an emerging economy: The moderating effect of transformational leadership. Journal of Global Entrepreneurship Research, 9(1): 1-25.
Alegre, J., Sengupta, K. & Lapiedra R. (2013). Knowledge management and innovation performance in a high-tech SMEs industry. International Small Business Journal, 31(4): 454-470.
Al-Sa'di, A.F., Abdallah, A.B. & Dahiyat, S.E. (2017). The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan. Business Process Management Journal, 23(2): 349-376.
Azadbakht, A. & Khani, N. (2016). The role of customer knowledge management in creating competitive advantage in small and medium-sized organizations in companies located in the industrial town of Khorram Abad. Strategic Management Research, 23(66): 167-196. [in persian]
Babaei Farsani, M., Amin Dost, A. & Alidadi, A. (2017). Designing an open innovation model in small and medium companies using foundational data theory (case study: Chaharmahal and Bakhtiari province food industries). Organizational Knowledge Management Quarterly, 1(2): 136-95. [in persian]
Bigliardi, B. (2013). The effect of innovation on financial performance: A research study involving SMEs. Innovation, 15(2): 245-255.
Brari Shamsabadi, S. (2016). Investigating the role of knowledge-based leadership and customer knowledge management on the innovation performance of knowledge-based companies located in the science and technology park of Gilan province. Master's thesis in management. Northern Strategy Institute of Higher Education. [in persian]
Chaithanapat, P., Punnakitikashem, P., ChiKhin, Khin., O.N. & Rakthin, S. (2022). Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs. Journal of Innovation & Knowledge, 7(1).
Davari, A. & Rezazadeh, A. (2012). Structural equation modeling with PLS software. Tehran: Academic Jihad Publications. [in persian]
DeTienne, K.B., Dyer, G., Hoopes, C. & Harris, S. (2004). Toward a model of effective knowledge management and directions for future research: Culture, leadership, and CKOs. Journal of Leadership & Organizational Studies, 10(4): 26-43.
Donate, M.J. & de Pablo J.D.D. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, 68(2): 360-370.
Du Plessis, M. & Boon, J. (2004). Knowledge management in eBusiness and customer relationship management: South African case study findings. International Journal of Information Management, 24(1): 73-86.
Ferraresi, A.A., Quandt, C.O., dos Santos, S.A. & Frega, J.R. (2012). Knowledge management and strategic orientation: Leveraging innovativeness and performance. Journal of Knowledge Management, 16(5): 688-701.
Fidel, P., Schlesinger, W. & Emilo, E. (2018). Effects of customer knowledge management and customer orientation on innovation capacity and marketing results in SMEs: The mediating role of innovation orientation. International Journal of Innovation Management, 22(07).
Fornell, C. & Larcker, D.F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3): 382-388.
Garcia-Murillo, M. & Annabi, H. (2002). Customer knowledge management. Journal of the Operational Research Society, 53(8): 875-884.
Gorry, G.A. & Westbrook, R.A. (2013). Customers, knowledge management, and intellectual capital. Knowledge Management Research & Practice, 11(1): 92-97.
Grewal, R. & Tansuhaj, P. (2001). Building organisational capabilities for managing economic crisis: The role of market orientation and strategic flexibility. Journal of Marketing, 65(2): 67-80.
Hair, J., Hallett, T., Ringel, K. & Sarsted, M. (2015). Partial least squares structural equation modeling (SEM-PLS). Translated by A. Azar & R. Gholamzadeh. Tehran: Negah Danesh Publications. [in persian]
Haji, R. & Pasbani, M. (2008). Study of industrial cluster method with UNIDO approach in SME (case study: auto parts manufacturers of East Azarbaijan province). Journal of Industrial Management, 4(8): 31-53. [in persian]
Henseler, J., Ringle, C.M. & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1): 115–135.
Kamalian, A., Rashki, M. & Arbabi, M.L. (2011). Barriers to Innovation among Iranian SMEs. Asian Journal of Business Management, 3(2): 79-90.
Kmieciak, R. & Michna, A. (2018). Knowledge management orientation, innovativeness, and competitive intensity: evidence from Polish SMEs. Logistics knowledge management: state of the art and future perspectives, 16(4): 559-572.
Kock, N. (2022). WarpPLS User Manual: Version 8.0. Laredo, TX: ScriptWarp Systems.
Lin, R.J., Che, R.H. & Ting, C.Y. (2012). Turning knowledge management into innovation in the high-tech industry. Industrial Management & Data Systems, 112(1): 42-63.
Mahmoudi, M.K., Salehi, M. & Tagvai-Yazdi, M. (1400). Knowledge-oriented leadership and scientific authority in universities of medical sciences. Clinical Excellence Quarterly, 11(1): 43-53. [in persian]
Mehdizadeh Ashrafi, A., Mujibi, T., Shirazi, H. (2017), Compilation of suitable strategies for Firuzkoh industrial towns based on SWAT model. Management Quarterly, 8(22): 71-91. [in persian]
Mehrgan, M.R. & Zali, M.R. (1385). In search of validity determination techniques in management researches. Farhang Management Quarterly, 4(14): 5-26. [in persian]
Naqshbandi, M.M. & Jasimuddin, S.M. (2018). Knowledge-oriented leadership and open innovation: Role of knowledge management capability in France-based multinationals. International Business Review, 27(3): 701-713.
Nonaka, I., Toyama, R. & Konno, N. (2000). SECI, Ba and leadership: A unified model of dynamic knowledge creation. Long Range Planning, 33(1): 5-34.
Sadeghi, A. & Rad, F. (2018). The role of knowledge-oriented leadership in knowledge management and innovation. Management Science Letters, 8(3): 151-160.
Santos-Vijande, M.L., González-Mieres, C. & López-Sánchez, J.Á. (2013). An assessment of innovativeness in KIBS: Implications on KIBS'co-creation culture, innovation capability, and performance. Journal of Business & Industrial Marketing, 28(2): 86-102.
Soliman, H.S. (2011). Customer relationship management and its relationship to marketing performance. International Journal of Business and Social Science, 2(10): 166-182.
Tabatabai, S.S. & Lasani, M. (2015). Validation of preparation for professional opportunity based on partial least squares approach. Educational Measurement, 7(26): 199-224. [in persian]
Taherparvar, N. & Dostar, R.M. (2014). Customer knowledge management, innovation capability and business performance: A case study of the banking industry. Journal of Knowledge Management, 18(3): 591-610.
Talai Fer, N., Senjari, F. & Salehi, N. (2018). The effect of customer knowledge management on business performance with the mediating role of innovation capability in the insurance industry: a case study in Alborz Insurance Company. Farda Management, 18(55): 149-162. [in persian]
Wang, Z. & Wang, N. (2012). Knowledge sharing, innovation and firm performance. Expert systems with applications, 39(10): 8899-8908.
Yang, L.R., Huang, C.F. & Hsu, T.J. (2014). Knowledge leadership to improve project and organisational performance. International Journal of Project Management, 32(1): 40-53.
Zahari, A.S.M., Wahid, K.A. & Mahmood, R. (2019). The effect of customer knowledge management on organisational performance. Building Future Competences, 1(2): 34-48.
Zhang, Z.J. (2011). Customer knowledge management and the strategies of social software. Business Process Management Journal, 17(1): 82-106.
Zia, N.U. (2020). Knowledge-oriented leadership, knowledge management behaviour and innovation performance in project-based SMEs. The moderating role of goal orientations. Journal of Knowledge Management, 24(8): 1819-1839.