Investigating Factors Affecting the Acceptance of Electronic Document Management System in Iran Gas Company

Document Type : Original Article


1 Assistant Professor, Institute for Science and Technology Studies, Shahid Beheshti University, Tehran, Iran

2 Masters, Institute for Science and Technology Studies, Shahid Beheshti University, Tehran; Manager of Libraries and Research Supports, Research Department, BentolHoda Higher Education Complex, Al-Mustafa International University, Qom, Iran

3 PhD. in Science and Technology Policy, Department of Industrial Management, Faculty of Economics and Administrative Sciences, Mazandaran University, Mazandaran, Iran


Objectives: The current research seeks to identify and analyze the most important possible factors affecting the acceptance of the electronic document management system in Iran Gas Company. This effort provides an opportunity to synchronize and face future developments effectively and enriches the related literature. Knowing these factors is very important for designing and adopting policies related to the establishment, increasing the use and productivity of this system.
Methods: The current research was conducted using a literature review and confirmatory factor analysis. The research population consists of employees of Iran Gas Company with experience working with the electronic document management system. In order to analyze the data, t-test, mean, standard deviation, significance index, Cronbach's alpha values, and composite reliability were used. In this research, the integrated model of technology acceptance and use, with context factors (such as location, the identity of nearby people, accessible hosts, and devices, and their changes over time) and learning (as users' access to software in all executive levels of the organization) have been combined and examined. The current research is descriptive-survey research in terms of its purpose in the field of applied research and based on its nature and method. In this research, library methods were used to collect background information, and questionnaire tools were used to collect field data and present it on the Internet.
Results: Based on the findings, contextual factors and learning as supporting factors have a significant effect on performance expectations, social influence, effort expectation, and facilitating conditions, and thus support the adoption process of an electronic document management system. Furthermore, the findings indicate the important role of the user interface, the support of senior managers, and the development of employees' skills in accepting and using this technology.
Conclusions: Public institutions need information systems that facilitate the management of documents produced during business processes in a digital platform. The development of information and communication technology enabled digitization and the safe transfer of documents to digital operating systems, which led to the emergence of electronic document management systems. In order to achieve the benefits of technology-based systems and avoid wasting time and money at the scale of a country, their acceptance by users is essential. For this reason, it is necessary to know the factors affecting the intention to use the electronic document management system. According to the findings of this research, one of the main success factors of the electronic document management system in Iran Gas Company is the appropriate user interface and ease of use of this system. Paying attention to the findings of the present research can help the process of the successful establishment of an electronic document archiving system in other government organizations in Iran.


Main Subjects

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