تاثیر شایعات منفی در محیط کار بر پنهان کردن دانش: نقش میانجی جهت‌گیری وظیفه و استحقاق روانی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دکتری مدیریت فرهنگی، مدرس دانشگاه جامع علمی کاربردی مرکز فارسان، چهارمحال و بختیاری، ایران

2 دانشجوی کارشناسی، مدیریت فرهنگی، دانشگاه جامع علمی کاربردی، مرکز فرهنگی هنری دریژنو ، فرخشهر، ایران

چکیده

هدف: هدف از پژوهش حاضر بررسی تأثیر شایعات منفی در محیط کار بر پنهان‌کردن دانش با جهت‌گیری وظیفه و استحقاق روانی بود.
روش: جامعه آماری این پژوهش کلیه کارکنان دانشگاه‌های استان چهارمحال‌وبختیاری بودند که تعداد آن‌ها 2255 نفر بود.  با توجه به حجم هر منطقه با استفاده از فرمول کوکران 600 نفر حجم نمونه انتخاب شد  و افراد نمونه با روش نمونه‌گیری طبقه­ای متناسب با حجم هر طبقه انتخاب شدند. ابزار پژوهش پرسش‌نامة شایعات منفی در محیط کار مو و همکاران[1](2022)، پرسش‌نامة پنهان‌کردن دانش ری و چوی[2] (2017)، پرسش‌نامة جهت‌گیری وظیفه هانا و همکاران[3] (2014) و پرسش‌نامة استحقاق روانی یام و همکاران[4](2017) بودند که روایی پرسش‌نامه ها براساس روایی محتوایی، صوری، و سازه بررسی شد و پس از اصلاحات لازم تأیید شد. از سوی دیگر پایایی پرسش‌نامه‌ها با روش آلفای کرونباخ به ترتیب 88/0، 88/0، 82/0 و 82/0 برآورد شد. تجزیه‌وتحلیل داده‌ها با استفاده از مدل‌سازی معادلات ساختاری انجام گرفت.
یافته‌ها: نتایج پژوهش نشان داد که شایعات منفی در محیط کار بر پنهان‌کردن دانش تأثیر مثبت دارد. ضریب این تأثیر 77/0 است و حد پایین فاصله اطمینان برای جهت‌گیری وظیفه، به عنوان متغیر میانجی بین شایعات منفی در محیط کار با رفتارهای پنهان کردن دانش 0885/0 و حد بالای آن0110/0 است. سطح اطمینان برای این فاصله اطمینان، 95 و تعداد نمونه‌گیری مجدد بوت استراپ 5000 است. با توجه به این‌که صفر بیرون از این فاصله اطمینان قرار می‌گیرد، این رابطه میانجی معنادار است. بنابراین جهت‌گیری وظیفه در بین رابطة میان شایعات منفی در محیط کار با رفتارهای پنهان کردن دانش، به‌عنوان متغیر میانجی ایفای نقش می‌کند. همچنین، حد پایین فاصله اطمینان برای استحقاق روان‌شناختی ، به‌عنوان متغیر میانجی بین شایعات منفی در محیط کار با رفتارهای پنهان کردن دانش0755/0و حد بالای آن0101/0  است. سطح اطمینان برای این فاصله اطمینان، 95 و تعداد نمونه‌گیری مجدد بوت استراپ 5000 است. با توجه به این‌که صفر بیرون از این فاصله اطمینان قرار می‌گیرد، این رابطه واسطه‌ای معنادار است، بنابراین استحقاق روان‌شناختی در بین رابطة میان شایعات منفی در محیط کار با رفتارهای پنهان کردن دانش، به‌عنوان متغیر میانجی ایفای نقش می‌کند.
نتیجه‌گیری: وجود شایعات منفی محیط کار، حریم خصوصی اهداف را نقض می‌کند و احساس طردشدن از سوی اعضای سازمان را در آن‌ها القا می‌کند. این احساس رفتار منفی باعث کاهش احساس وظیفه نسبت به سازمان و در کل سازمان می‌شود که به نوبة خود به پنهان‌کردن دانش در کار تبدیل می‌شود.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

The effect of negative rumors in the workplace on knowledge concealment: the mediating role of task orientation and psychological entitlement

نویسندگان [English]

  • Abbas Ghaedamini Harouni 1
  • Mehsan Hemtizadeh 2
1 PhD in Cultural Management, , Visiting professor University of Applied Science and Technology of Farsan Center, Chaharmahal and Bakhtiari, Iran
2 Bachelor's student, cultural management, Comprehensive University of Applied Sciences, Artistic culture of Drijeno Center, Farrukhshahr, Iran
چکیده [English]

Purpose: The purpose of this research was to investigate the effect of negative gossip in the workplace on knowledge hiding, considering the roles of task orientation and psychological entitlement.
Method: The statistical population of this study comprised all employees of the universities in Chaharmahal and Bakhtiari province, totaling 2,255 individuals. Based on the population size of each region, a sample of 600 participants was selected using Cochran's formula. The sample was drawn through stratified sampling proportional to the size of each region. The research instruments included the Han and Doug (2018) Negative Gossip in the Workplace Questionnaire, the Knowledge Hiding Questionnaire, the Task Orientation Questionnaire, and the Psychological Entitlement Questionnaire. The validity of these instruments was confirmed, and their reliability was estimated using Cronbach's alpha, yielding coefficients of 0.88, 0.88, 0.82, and 0.82, respectively. Data analysis was conducted using structural equation modeling.
Findings: The research results indicated that negative gossip in the work environment has a positive effect on knowledge hiding, with a coefficient of 0.77. The lower limit of the 95% confidence interval for task orientation, which serves as a mediating variable between negative gossip in the work environment and knowledge hiding behaviors, is 0.0885, and the upper limit is 0.0110. The number of bootstrap resamples used was 5,000. Since zero is not within this confidence interval, the mediating relationship is significant. Therefore, task orientation acts as a mediator in the relationship between negative gossip in the workplace and knowledge hiding behaviors. Similarly, the lower limit of the 95% confidence interval for psychological entitlement, another mediating variable between negative gossip and knowledge hiding behaviors, is 0.0755, and the upper limit is 0.0101. With 5,000 bootstrap resamples, zero is also outside this interval, indicating that psychological entitlement is a significant mediator. Thus, psychological entitlement also mediates the relationship between negative gossip in the workplace and knowledge hiding behaviors.
Conclusion: The presence of negative gossip in the workplace violates the privacy of its targets and causes them to feel rejected by other members of the organization (Yi et al., 2019). This negative behavior diminishes employees' sense of duty toward the organization, which in turn leads to knowledge hiding at work.

کلیدواژه‌ها [English]

  • Negative gossip in the workplace
  • Hiding knowledge
  • Task orientation
  • Psychological entitlement

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