Prioritizing of Knowledge Management Critical Cultural Factors in Electronic Banking(Case Study: Bank Mellat)

Document Type : Original Article

Authors

tARBIAT mODARES uNIVERSITY

Abstract

Purpose: Rapid changes in today's knowledge-based economy, has caused the organizations to achieve its purposes and sustain proven survival for the successful implementation of knowledge management. But if the organizational culture for the successful implementation of knowledge management is not provided, the desired outcome will be missed. The purpose of this study is to identify and prioritize the critical success cultural factors of Knowledge Management in E-Banking.
Method: The method of this research is descriptive-analytical and Mellat bank of Qom province was selected as the statistical subjects. To prioritize critical factors of Fuzzy Analytic Hierarchy Process is used.
Findings: The results indicate that among the three main criteria, "knowledge-Based culture, corporate culture, knowledge creation and sharing culture" criteria are the most important.
Results: Cultural factors play a crucial role in determining the results of knowledge management efforts. Therefore, organizations that intend to implement knowledge management need to study cultural factors affecting knowledge management.

Keywords


 
1. Ajmal M. A., Petri, H. (2010). “Organisational Culture and Knowledge Management: An Empirical Study in Finnish Project-Based Companies”. Innovation and Learning, 7(3), 333-344.
2. Akhavan, P., Jafari, M. (2006). “Critical Issues for Knowledge Management Implementation at a National Level”. Information and knowledge management systems, 36(1), 52-66.
3. Akhavan, P., Jafari, M., Fathian, M. (2006). “Critical Success Factors of Knowledge Management Systems: A Multi-Case Analysis”. European Business Review, 18)2(, 97-113.
4. Akhavan, P., Oliyayi, A., Dastranjmamaghani, N., Saghafi, F. (2011). “The Development Cycle of Knowledge Management Processes Based On the Factors Affecting On Success of Knowledge Management”. Policy, Science and Technology Quarterly, 3(2).
5. Al-Alawi, A.I., Al-Marzooqi, N. Y., Mohammed, Y. F. (2007). “Organizational Culture and Knowledge Sharing: Critical Success Factors”. Knowledge management, 11(2), 22-42.
6. Allameh, M., Zamani, M., Davoodi, M. R. (2011). “The Relationship between Organizational Culture and Knowledge Management”. Procedia Computer Science, 3, 1224-1236.
7. Asgari, A. Af., Abdul Hamid, A.B., Naziman Ab Rahman, N.M., Asgari, A. (2012). “The Investigation of Key Success Factors on Knowledge Management in Malaysian Firms”. Advanced in modern management, 1(1), 4-10.
8. Atoufi, M., Yaghoubi, N.M., Shahgholian, K., Banihashemi, Ali. (2012). “The Evaluation of Cement Industry readiness in implementing Knowledge Management Based on Underlying Factors”. Contemporary Research in Business, 3(11), 203-211.
9. Bojan, S., Yvonilde, D. (2008). “The Use of Data Envelopment Analysis for Technology Selection”. Computers and Industrial Engineering. 54(1), 66-76.
10. Bozbura, FT. (2007). “Knowledge management practices in Turkish SMEs”. Enterprise Information, 2(2): 209-221.
11. Bruno, A., Leidecker, J. (1984). “Identifying and Using Critical Success Factors”. In: Long Range Planning, 17(1), 23-32.
12. Chen, S. C., Yang, C.C., Lin, W.T., Yeh, T. M., Lin, Y. S. (2007). “Construction of key model for knowledge management system using AHP-QFD for semiconductor industry in Taiwan”. Manufacturing Technology Management, 18(5), 576-598.
13. Chong, S. C., Choi, Y. (2005). “Critical Factors in the Successful Implementation of Knowledge Management”. Knowledge Management Practice, 6, 1-21. http://www.tlainc.com/articl90.htm.
14. Chong, S. C., Lin, B. (2009). “Implementation Level of Knowledge Management Critical Success Factors: Malaysia’s Perspective”. Innovation and Learning, 6(5), 493-516.
15. Chong, SC., 2006. “Km Critical Success Factors: A Comparison of Perceived Importance versus Implementation In Malaysian ICT Companies”. Learning Organization, 13(3), 230-256.
16. DuPlessis, M. (2007). “Knowledge Management: What Makes Complex Implementations Successful?”. Knowledge Management, 11(2), 91-101.
17. Febransyah, A., Utarja, J.B. (2004). “A Fuzzy-Based Decision Making Approach for Product Concept Selection”. Teknik Industri, 6(1), 25-30.
18. Holsapple, C. W., Joshi, K. D. (2000). “An Investigation of Factors That Influence the Management of Knowledge In Organizations”. Strategic Information Systems, (9), 235-261.
19. Jafari, M., Fathian, M., Akhavan, P., Hosnavi, R. (2007). “Exploring KM and learning in Iranian SMEs”. VINE: Information Knowledge Management System, 37(2), 207-218.
20. Kabir, G., Hasin, M. A. A. (2011). “Comparative Analysis of AHP and Fuzzy AHP Models For Multicriteria Inventory Classification”. Fuzzy Logic Systems (IJFLS), 1(1), 1-16.
21. Kabir, G., Sumi, R.S. (2010). “An Ontology-Based Intelligent System with AHP to Support Supplier Selection”. Suranaree Journal of Science and Technology, 17(3), 249-257.
22. Khatibian, N., Hasangholoipour, T., Abedi Jafari, H. (2010). “Measurement of Knowledge Management Maturity Level Within Organizations”. Emerald Group Publishing Limited, 11(1), 54-70.
23. Laith A. Y. A., Shahizan H. (2012). “Critical Success Factors of Knowledge Management, Innovation and Organisational Performance: An Empirical Study of the Iraqi Mobile Telecommunication Sector”. Economics, Finance and Management Sciences 31 February, 4 (1), 31-49.
24. Lam, K.C., Lam, M.C.K, Wang, D. (2008). “MBNQA-Oriented Self-Assessment Quality Management System for Contractors: Fuzzy AHP Approach”. Construction Management and Economics, 26,447-461.
25. Lee, A.H.I., Chen, W. C., Chang, C. J. (2008). “A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan”. Expert Systems with Applications, 34, 96–107.
26. Lee, H., Choi, B. (2003). “Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination”. Management Information Systems, 20(1), 179-228.
27. Liebowitz, J. (2003). “A Knowledge Management Implementation Plan at a Leading Us Technical Government Organization: A Case Study”. Knowledge and Process Management, 10(4), 254–259.
28. Mercado, L. C. C. (2010). “Influence of Critical Success Factors of Knowledge Management on the Innovation Performance of Colombian Organizations”. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), 1-10.
29. Nitsure, R. R. (2003). “E-banking: Challenges and Opportunities”.  Economic and Political Weekly, 5377-5381.
30. Okujava, Sh., Remus, U. (2007). “Economical aspect when deploying enterprise portal, Encyclopedia of Portal Technologies and Applications”, Information Science Reference, 282-288.
31. Rahnavard, F., Mohammadi, A., (2009). “Identifying Key Success Factors of Knowledge Management Systems In Schools and Higher Education Centers In Tehran”. Information Technology Management, 1(3). 37-52.
32. Ralph, L. L., Ellis, T. J. (2009). “An Investigation of a Knowledge Management Solution for the Improvement of Reference Services”. Information, Information Technology, and Organizations, 4, 17-38.
33. Remus, U. (2007). “Success Factors for the Implementation of Enterprise Portal, Encyclopedia of Portal Technologies and Application”. Information Science Reference, 985-991.
34. Ryan, S. D., Zhang, X., Prybutok, V. R., Sharp, J. H. (2012). “Leadership and Knowledge Management in an E-Government Environment”. Administrative sciences, 2, 63-81.
35. Sajeva, S., Jucevicius, R. (2010). “Determination of Essential Knowledge Management System Components and their Parameters”. Social Sciences / Socialiniai Mokslai.1 (67), 80-90.
36. Sarfaraz, A., Jenab, K. (2012). “A Fuzzy Conceptual Design Selection Model Considering Conflict Resolution”. IACSIT International Journal of Engineering and Technology, 4(1), 38-45.
37. Shahizan, H., Laith, A.Y.A.H. (2011). “The Relationships among Critical success factors of Knowledge Management, Innovation and Organizational Performance: A Conceptual Framework”. 2011 International Conference on Management and Artificial Intelligence IPEDR. 6, 94-103.
38. Shirazi, A., Mortazavi, S., Pour Azad, N. (2011). “Factors Affecting Employees’ Readiness for Knowledge Management”. Economics, Finance and Administrative Sciences, 33, 167-177.
39. Sigari Tabrizi, R., Ebrahimi, N., Al-Marwai, S. A. (2011). “On the comparison of KM criteria classifications”. Procedia Computer Science, 3, 684-690.
40. Talebi, B., Pakdel Bonab, M., Zemestani, G., Moradi, S. (2011). “Presenting a Perceptional Model of Effective Factors in the Success of Knowledge Management, KM; in Governmental and Non-Governmental Higher Education Centers and Universities in Iran”. Scientific Research, 32, 69-81.
41. Valmohammadi, Ch. (2010). “Identification and prioritization of critical success factors of knowledge management in Iranian SMEs: An experts view”. Business Management, 4(6), 915-924.
42. Wang, L., Zhang, H., Zeng, Y.R. (2012). “Fuzzy Analytic Hierarchy Process (FAHP) and balanced scorecard approach for evaluating performance of Third-Party Logistics (TPL) enterprises in Chinese context”. Business Management, 6(2), 521-529.
43. Wei, C. C., Choy, C. S., Yew, P. H. P. (2009). “Is The Malaysian Telecommunication Industry Ready For Knowledge Management Implementation?”. Knowledge Management, 13(1), 69-87.
44. Wong, K. Y. (2005). “Critical Success Factors For Implementing Knowledge Management In Small and Medium Enterprises”. Industrial Management and Data Systems, 105(3), 261-279.
45. Wong, K.Y., Aspinwall, E. (2005). “An Empirical Study of the Important Factors for Knowledge-Management Adoption in the Sme Sector”. Knowledge Management, 9(23), 64–82.
46. Wong, K.Y., Aspinwall, E. (2006). “Development of a Knowledge Management Initiative and System: A Case Study”. Expert System with Application, 30, 633- 641.
47. Yazdani, B., Yaghoubi, N.M., Hajiabadi, M. (2011). “Critical Success Factors for Knowledge Management in Organization: An Empirical Assessment”. Humanities and Social Sciences, 3(1), 95-117.
48. Yousafzai, S.Y., Pallister, J. G., Foxall, G. R. (2003). “A Proposed Model of E-Trust for Electronic Banking” Technovation, 23, 847-860.
CAPTCHA Image