The indigenous model of crisis management in cultural centers with a knowledge management approach(Case Study:(museums, libraries and documentation centers) of the Ministry of Cultural Heritage, Tourism and Handicrafts in the Central Plateau of Iran)

Objective: The aim of this research is to provide a local management model for crisis management in the cultural centers of the Ministry of Cultural Heritage, Tourism, and Handicrafts of the Central Plateau of Iran, Based on the knowledge management of community center officials which are used to conserve, preserve and display works in these places.
Methodology: The research method is combined (grounded theory in the qualitative part and survey-analysis on the quantitative part). The research community in the qualitative section is crisis management specialists and managers of cultural centers. The research sample included 80 managers of the aforementioned cultural centers. The data collection tools were semi-structured in-depth interviews and questionnaires.
Findings: The results indicate that there are many problems and obstacles in the implementation of crisis management in three areas before, during, and after the crisis. Most managers were dissatisfied with the unfavorable conditions of crisis management. Lack of necessary and continuous training in relation to crisis management for managers and employees of cultural centers, lack of insurance coverage of buildings and works of centers, lack of crisis control plan, lack of effective and continuous communication with people and organizations with specialized services in the field of crisis management, lack of budget forecast and lack of sufficient knowledge and skills in this area were among the problems and obstacles that were obtained after analysis. One of the basic problems in addition to financial, human, administrative, and structural resources is the lack of a suitable model, especially based on the country's climate. The model of crisis management as a road map and specifying the path for proper planning before (prevention), during, and after the crisis is very important and necessary. Central Iran, by providing a suitable model based on the region's climate, should provide a model in these three areas.
Museums, libraries, and SNA centers play a vital role in the process of developing research and preserving the history of every society. Therefore, they should include the indigenous model of crisis management in their constitution.
The priority is to control, the prevention of natural, man-made, and industrial disasters to cause minimal damage. Then the management during a crisis and preservation and conservation of buildings and works, and management after a crisis, restoration, movement, and storage of works, and coordination between intra-organizational and external crisis management must be considered. The results of this research are providing a model for creating order in the crisis management process and achieving the best result; especially when the crisis targets the two basic elements of manpower and cultural heritage.
Conclusion: It is obvious that the current research aims to achieve the situation of crisis management in museum collections, libraries and document centers in the country, trying to achieve its goal with knowledge management and the use of knowledge and secret management in the mind and mind and turning it into animals with organization. Organization in it. Have access and we achieve this goal when we value the members of the organization and increase their abilities to produce, collect and exchange knowledge.
As in the model presented in the research, it is emphasized to motivate employees to implement crisis management. This pattern indicates that the more the "motivational opportunities dimension" and "rules and regulations dimension" increase, and the management programs should be designed in such a way that minimal damage is done to the existing capabilities in the cultural collections and for the time of crisis, capabilities to pass Anticipate the crisis and save in advance. Undoubtedly, proposing a management plan for cultural centers in crisis situations caused by various natural and unnatural disasters is a step towards protecting this valuable historical and cultural heritage. Dispersion of different departments of an organization and different organizations after a crisis causes disorganization and lack of ability in crisis management.
In this regard, by using knowledge management, domestic and foreign experiences and international countries and presenting it in the form of a crisis management model for senior and middle managers of the organization under their cover, it is possible to do it in the short, medium and long term. period provided. This research was used in the field of crisis management.
The results of the current research, the best centers, considering that they bear the highest responsibility in the field of research and research, should include the principles and native model of crisis management in their regulations and control various crises and the necessary incentives. to implement it among their employees.