ارزیابی قابلیت مدیریت دانش و بهبود آن با استفاده از روش تصمیم‌گیری ترکیبی فازی (مطالعه موردی: شرکت صنام)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 استادیار، گروه مهندسی صنایع، دانشکدۀ مهندسی، دانشگاه آزاد اسلامی واحد سمنان، سمنان، ایران

2 دانشجوی دکتری، مدیریت صنعتی، گروه مدیریت، دانشگاه اصفهان، اصفهان، ایران.

چکیده

هدف پژوهش: هدف از این پژوهش ارائه روشی جهت ارزیابی قابلیت مدیریت دانش براساس روش گلد-زیرساختی(تکنولوژی، ساختار، فرهنگ) و فرآیندی(فراگیری، تبدیل، کاربرد و حفاظت) با بهره‌گیری از روش تصمیم‌گیری چندمعیاره فازی چانگ و وانگ (2009) و روش درک و فهم خروجی آن در قالب متغیرهای کلامی لطفی‌زاده با بررسی کاربردی شرکت صنام بود.
روش‌شناسی: درپژوهش حاضر داده‌ها به صورت کیفی و کمی مورد تجزیه و تحلیل قرار گرفتند. داده‌های کیفی از طریق مصاحبه با گروه‌های مرجع، متخصصین، خبرگان و افراد درگیر با مدیریت دانش و داده‌های کمی نیز از طریق پرسشنامه حاصل گردآوری شده و سپس با استفاده از مدل غربال‌سازی فازی و مفاهیمی از جمله اعداد فازی مثلثی و رویکرد زبانی فازی تلاش شد روشی برای اندازه‌گیری و تحلیل قابلیت مدیریت دانش در سازمان ارائه شود.
یافته‌ها: نتایج تحقیق نشان داد که مدیران با بهره‌گیری از روش روش تصمیم‌گیری ترکیبی فازیمی‌توانند قابلیت مدیریت دانش در سازمان‌ها را ارزیابی کرده و سپس وضعیت مطلوب را تعیین و با اولویت‌بندی معیارها به سوی آن حرکت کنند. همچنین تصمیم‌گیران شرکت صنام می‌بایست معیارهای حفاظت و تبدیل را در اولویت برنامه‌ریزی خود قرار داده و سایر معیارهای کاربرد، تکنولو‍‍‍ژی، فرهنگ وساختار را به ترتیب در اولویت‌های بعدی جهت بهبود مدیریت دانش قرار دهند.
 
 

کلیدواژه‌ها

عنوان مقاله [English]

An Assessment of Knowledge Management Performance Using Fuzzy Combined Decision Method: Case Study of Sanam Company

نویسندگان [English]

  • mohammad abdolshah 1
  • seyed AmirMohammad Khatibi 2
1 Assistant Prof., Department of Industrial Engineering, Faculty of Engineering, Semnan Branch, Islamic Azad University, Semnan Branch, Semnan, Iran.
2 Department of Management, University of Isfahan, Isfahan, Iran.
چکیده [English]

Abstract
Purpose: this study aimed to provide a method for measuring knowledge management capability based on the gold-infrastructure (technology, structure, culture) and process (envelopment, transformation, application and protection) using the fuzzy multi-criteria decision making method of Chang and Wang (2009) and to identify the way of understanding its output in the form of the verbal variables as stated by Lotfizadeh in the context of Sanam Company.
Methodology: data were gathered by both qualitative and quantitative methods. Qualitative data were collected by interviews with reference groups, specialists and experts involved in knowledge management. Furthermore, quantitative data were collected by fuzzy methodology for measuring knowledge management in organizations.
Findings: managers can use this method to assess the ability of knowledge management in organizations, then to determine the optimal situation and prioritize the criteria obtained.
Conclusion: the results from Sanam Company showed that its decision makers should prioritize their planning and other criteria in terms of application, technology, culture and infrastructure in order to improve their knowledge management.
 

کلیدواژه‌ها [English]

  • knowledge management capability
  • Fuzzy Multi-Criteria Decision Making Method
  • fuzzy screening model

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