نوع مقاله : مقاله پژوهشی
1 دانشیار گروه مدیریت و حسابداری، دانشکده علوم انسانی، دانشگاه زنجان، زنجان، ایران
2 دانشجوی کارشناسی ارشد گرایش مدیریت استراتژیک، گروه مدیریت و حسابداری، دانشکده علوم انسانی، دانشگاه زنجان، زنجان، ایران
عنوان مقاله [English]
The application of knowledge management in organizations and its development is a requirement due to the increasing evolution of management knowledge. The aim of this study was to investigate the impact of knowledge management developments and organizational adaptation on the three dimensions of internal performance process, customer performance and learning and growth. The present applied research was a descriptive survey. The statistical population included all employees and experts of Bank Mellat branches in Qom province. The statistical sample was obtained according to Cochran's formula equal to 101 people who were unlikely to be available. The data collection tool was a questionnaire whose reliability was confirmed with Cronbach's alpha more than 0.7 and CR with a value of more than 0.6. Its validity was also confirmed through AVE with a value of more than 0.4. In this study, structural equation modeling and partial least squares method were used to test the hypotheses and fit the model. Findings showed that knowledge management developments have a positive and significant effect on internal performance process, customer performance and learning and growth, as well as personal knowledge management strategy on knowledge management developments, but the effect of organizational adaptation on these three variables was rejected.
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