نوع مقاله : مقاله پژوهشی
نویسندگان
1 کارشناس ارشد مدیریت بازرگانی، دانشکده علوم اقتصادی و اداری، دانشگاه قم، قم، ایران
2 هیئت علمی گروه مدیریت دانشگاه قم
3 دانشجوی دکتری مدیریت دولتی، دانشکده اقتصاد، مدیریت و علوم اداری، دانشگاه سمنان، سمنان، ایران.
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
Context: The revolution in information and communication technologies and the use of the Internet has caused changes in all aspects of human life; in such a way that even the interactions between governments and citizens have undergone this change. Electronic government has started to work as a new form of organizations; in order to accept these changes as much as possible by citizens, research is needed in the field of electronic government acceptance. Therefore, the importance of designing a single model for electronic government acceptance among technology acceptance models is felt more.
Objective: The objective of the present study was to develop an acceptance model for e-government services using a meta-synthesis approach. The present study was applied in terms of orientation; in addition to its awareness-raising and scientific aspects, it also has an application aspect for various government organizations that want to establish e-government processes. Since this study seeks to present and design an acceptance model for e-government services, it is exploratory in nature.
Methodology: The present study, from a methodological perspective, has a mixed nature due to the use of qualitative and quantitative methods. The research community of the present study in the qualitative part was all research appropriate to the research topic; in the quantitative part of the study, the statistical population included all academic and executive experts in the field of e-government and technology acceptance. The data collection tools in this study were through library studies in the qualitative phase. The qualitative phase is related to the meta-synthesis and data extraction method according to the seven-step method of Sandelowski and Barroso. The data related to the qualitative part of the study were analyzed using the theme analysis technique. Thematic analysis is a flexible, relatively easy, and quick method for identifying, analyzing, and reporting patterns and themes in data. It organizes a collected dataset and transforms the data into rich, detailed data. Each theme contains important points about the data related to the research question and represents a level of response or meaning that has a pattern in the dataset. To assess the validity of the qualitative part, experts and the agreement coefficient of 2 coders were used. The results related to the qualitative part include 11 main themes, which were presented in the form of a process model (e-government acceptance model) according to the researcher's predictions and reasoning. In the second stage, the exploration of influential and influenced relationships between the components of the final model of the qualitative stage was carried out using the DEMATEL decision-making method in the quantitative part. The tool used to collect data in the quantitative stage of the research was researcher-made questionnaires. In this part of the research, the purposeful judgmental sampling method was used. In this stage, 10 experts participated. The software used in the quantitative part of the research to analyze data using the DEMATEL method was Microsoft Excel2019.
Findings: The research findings confirm that 81 sub-themes in the form of 11 main themes have been extracted from 16 models for the acceptance of technology and e-government. "Actual behavior, behavioral intention, attitude towards technology, ease of use, objectivity of results, personality factors, perceived usefulness, digital divide, social norms, electronic trust and technical infrastructure", the main themes which were actually the components of the e-government services acceptance model. Subsequently, the researchers analyzed the data obtained from the researcher-made questionnaires completed by the experts and discovered the influential and affected relationships of the dimensions and components of the model using the DEMATEL technique, and finally the e-government services acceptance model was presented.
Conclusion: The results of the present study confirm that the acceptance pattern of e-government services includes components at both individual and social levels. At the individual level, actual behavior, behavioral intention, attitude towards technology, perceived usefulness, ease of use, objectivity of results, and personality factors are considered. At the social level, components including the digital divide, social norms, electronic trust, and technical infrastructure are also considered. Finally, suggestions for future research and practical suggestions are presented according to the results of the study.
کلیدواژه‌ها [English]
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