نوع مقاله : مقاله پژوهشی
1 کارشناس سازمان اسناد و کتابخانه ملی جمهوری اسلامی ایران
2 استادیار سازمان اسناد و کتابخانه ملی جمهوری اسلامی ایران
عنوان مقاله [English]
The purpose of this study was to investigate the measures, strategies and tools for providing services to Iran's top university libraries during the outbreak of Covid 19.
Methodology: The present study is qualitative and data collection was done through semi-structured interviews with the directors of central libraries or the deputies of thirteen university libraries in Iran.
Findings:The central libraries of universities used a variety of tools to provide services during the Covid , some of which had not been used before. The use of virtual social networks, answering the telephone, e-mail, strengthening information through library portals, activating virtual reference services etc.
Conclusion: User credibility was further strengthened during the Covid 19 era, and this period marked a turning point in the true concept of service, especially in terms of strengthening information and dissemination of information for libraries. Increasing users 'expectations about in-person and remote services and its institutionalization, rethinking the rescheduling of face-to-face visits and using electronic and virtual services as a complement to existing physical services, paying attention to new spaces in face-to-face visits and securing librarians' relations with users through social distance, study desks and service desks, etc. are considered as part of the new attention of managers.
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